RETURNS & EXCHANGES

To help us provide you with the best customer experience possible, please note the following guidelines for returns and exchanges.

What is your return or exchange policy? 

Refund requests relating to damaged or missing products will be individually considered on a case-by-case basis by our customer service team. We value your customer experience. 

If the item you ordered arrives expired or broken, or if you have other concerns, please contact us about a product exchange.

In the rare incident that you have an unfavourable reaction to a product, we’ll be happy to suggest another product or refund your product.

Exchanges and returns will be accepted in the clinic even if purchased online or via mail. Shipping costs unfortunately cannot be reimbursed. 

If you are unhappy with your product, please notify us at ora@formfacebody.ca within 5 days of receiving your shipment so we can respond to your concern.

What if an item I ordered is damaged or missing?

Please retain your confirmation email to check that all your items are included at the time of delivery. 

If your package appears to be damaged, please ask your delivery person to make note of the damage before you sign to confirm delivery. You can also ask the delivery person to open your package to ensure that nothing is damaged or missing.

If you receive your order and believe an item to be missing, please contact us at ora@formfacebody.ca with your order number within 3 days of accepting your shipment, and we’ll be happy to investigate to connect you with your missing product as soon as possible.